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Notice to Customers relating to the Personal Data (Privacy) Ordinance

2013-04-08

Notice to Customers relating to the Personal Data (Privacy) Ordinance

The purpose of Collecting Personal Information  

The personal data collection measures for the identification, retrieval and processing of customer records, enabling the Company to follow up on customer needs, provide personal with appropriate services. Specific purposes relating to your personally identifiable information, kindly see the next page of Personal Information Collection Statement.

 

Collection Policy    

To safeguard your personal data privacy rights, the Company ensures that policies and practices in the collection, use, retention, transfer and access to personal data are in line with the provisions of Chapter 486, Laws of Hong Kong Personal Data (Privacy) Ordinance.

 

Collection Methods

Before the purchase of the Company's treatment package or product, the company will ask you to show your Hong Kong identity card and record your identity card number. If you do not want to show it, the Company reserves the right to provide any services or products to you.

 

Collection of Personal Identifiers  

You may be required to provide recognition of your personal identity information, including but not limited to your name, gender, age, identity document number, telephone number, fax number, address, email address, credit card information, education level, occupation, household income, interests and preferences. If you refuse to provide such information may cause the Company cannot provide you with appropriate services. If you are under 18 years old, must first obtain the consent of a parent or guardian before providing any personally identifiable information to the Company.

 

Direct selling  

You provide the Company with personally identifiable information, you may from time to time to receive the Company / the Company affiliated agencies or partners, telephone, email or direct mailings containing promotional materials. If you do not want to receive relevant information, write to our Customer Service Department, along with your name, membership number and contact telephone numbers. The Company may require you to register for any of our paid services, to indicate your preference.

 

Information Preservation      

You and the Company to conduct business, the company will save all of your transaction records for auditing purposes. From the Company's general policy, all relevant information will be kept for a reasonable period of time.

 

Disclosure of Information      

Normally the Company can share your personal data or to transfer the relevant information with its subsidiaries, associated companies and the ownership interests in any company, please refer to our statement about the collection of personal data. If you do not wish the Company to disclose your information to any third party, kindly write to our Customer Service Department, along with your name, membership number and contact telephone numbers.

 

Access to Personal Data

You can write to request access to your personal information to the company's customer service department, the Company is based on the provisions of section 19 (1) of the Personal Data (Privacy) Ordinance, to reply you in receipt of your requirements within 40 days. In accordance with the provisions of section 20 (3e), if you refuse the access request form or in writing, the Company reserves the right to refuse your access request.

Under section 28, the Company may charge a reasonable fee for information access. However, if you indeed to make reasonable corrections access to personal data, the Company may exempt from the relevant charges.

 

Collection of Personal Data   

For a change of personal data, you have to write to our Customer Service Manager and provide the correct information to be corrected. The Company is based on the provisions of section 23 of the Personal Data (Privacy) Ordinance to correct your personal data within 40 days after the receipt of your request. Correction of personal data will not charge.

 

Security  

Your personal information will be duly placed on the Company's customer service system, only authorized persons can access.

 

Personal Information Collection Statement  

We shall keep the confidentiality of your personal data. The Company relating to the collection, use, preservation, disclosure, transfer, confidentiality and access to personal information policies and practices are in compliance with the laws of Hong Kong and Personal Data (Privacy) Ordinance, and has set out in this Policy Statement.

 

You agree that the personal data provided to the Company can be used and saved to cater for the following purposes and for you and the Company has agreed or legal requirements from time to time for other purposes:

 

To provide the service;

(i)Inculding service:

(ia) Member offers: spending, value adding, bonus redemption, joint promotion, member activities

(ib) Member services: reservation, application, daily operation, handling and following up member enquiries, suggestions, complaints and suspected suspicious transactions.

(ic) Promotion products: products and services promoted by Pure Massage Group , including but not limited to beauty services, medical beauty services, chiropractic services, dental services, ophthalmic services, physical examination and referral services, laundry services, home cleaning service, and sales of beauty and health products, medical products, environment products, financial product, education courses and Stationery, etc..

(id) Conducting services surveys to better understanding of customer’s needs

 

2. The Company, our agents, subsidiaries or partners for the promotion of goods and related services and / or services for the promotion of goods and / or services;

 

3. To handle benefit from the service or relevant aspect;

 

4. To provide the service analysis, to verify and / or check your credit, payment and / or condition;

 

And

 

You further agree that the Company may disclose and transfer (whether in Hong Kong、Macau、China or overseas) for the above purposes, use, disclosure,

possession, handling, retention, or the right to transfer your personal information to our agents, contractors suppliers, telecommunications operators, third party accounts receivable agencies, credit reference agencies, security agencies, credit providers, banks, financial institutions, person responsible a duty of confidentiality for the Company, and actual assignee.

 

You may opt-out from receiving irrelevant promotion information with purchased services or products, or do not want the Company to disclosure, transfer or use of your personal data, contact us by mail or fax quoting your name, membership number and contact telephone numbers :

Company address: Unit L2, 11/F, Summit Building, 30 Man Yue Street, Hung Hom, Kowloon ,HK

Fax no.: 2365-8199

Email: info@puremassage.com.hk

Please marked “refused to use the personal data for direct marketing”

We will process your application within 14 days.

 

Under the Personal Data (Privacy) Ordinance, you have the right to:

(1) determine whether the Company holds your personal information;

(2) access to your personal information held by the Company within a reasonable time;

(3) check your personal information The Company held in a reasonable manner;

(4) require the Company to correct the incorrect personal information.

 

For inquiry, please contact our customer service at 2365-1115 between the following operation hours:

Operation Hours: 11:00 am to 2:00 pm & 5:00 pm to 8:00 pm (Mon-Fri)(Except public holidays)